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Zoo sauvage de St-Félicien

Online Tickets

Personal Information Protection Policy

1. Information About You

On all the Zoo sauvage web pages on which identifiable personal information is collected, the Zoo sauvage specifically indicates the information which is necessary to offer the product or service you requested.

The Zoo sauvage collects identifiable personal information in the following cases:

a. When you want to take part in the Community section (photographs, videos, testimonials). The Zoo sauvage collects your user name, your city, your country, your postal code, and your email address.

b. When you want to take part in a survey, a contest or a draw. On occasion, the Zoo sauvage offers its website visitors to take part in a contest or a draw. The information collected by the Zoo sauvage when you take part in a contest or a draw can include your full name, email address, country and postal code. The Zoo sauvage can offer the visitors of its site to take part in surveys in order to know their opinion on certain subjects related to the Zoo. We can also send these surveys to our visitors by email. You are not at all obliged to answer it and you can request not to receive these messages by following the cancellation instructions included in the survey. The information collected by the Zoo sauvage when you answer a survey, in addition to the answers to the questions, includes your full name, email address, country and postal code.

c. When you want to communicate with the Zoo sauvage, the Zoo sauvage collect identifiable personal information, like your full name, email address and the postal code each time you submit a question or suggestion.

d. When you want to download the “Which type of animal are you?” widget; in which case we collect basic data about you.

2. The Legal Scope for the Protection of Personal Information

The Zoo sauvage website is published from Québec, in Canada. The current policy is thus based on the laws in force in Canada, in particular the Law on the protection of personal information and the electronic documents and the Law on the protection of personal information in the private sector of the province of Quebec.

3. Use of Personal Information

Identifiable personal information is that which relate to a physical person and allow their identification. Except in the case where there is legal constraint or by a qualified court order, the Zoo sauvage maintains the confidentiality of all personal information obtained about the users of the website. The Zoo sauvage does not sell nor rent your identifiable personal information to anyone.

The information collected via the Zoo sauvage website with the user’s consent and recorded in their file make it possible to send the user printed or electronic documentation, to answer their requests for information, to process a reservation request or to purchase a product or a tourism service to the supplier or service provider, to subscribe them to publications or the Zoo sauvage electronic bulletin , to register them on mailing lists or to respond to surveys. They help to know the habits of the users and their areas of interest with the aim of better serving them in the future.

4. Transmission of Personal Information

A user request can require the transmission of personal information to a supplier or service provider who has to intervene to answer this request (e.g.: transmission of the contact information of a user, who asked for information, to the organization which prepares the sending of documentation; transmission of the contact information of a user to the establishment where he wants to reserve). If the user agreed to appear on a contact list or survey, it can also be necessary to send the data to a supplier or service provider. In order to offer you your requested services and to ensure the treatment of your requests, the Zoo sauvage shares your identifiable personal information with their suppliers or authorized service providers which ensure certain services or perform certain functions on behalf of the Zoo sauvage. We only share the relative information with the reserved services via the Zoo sauvage. Our suppliers or service providers need information concerning your user profile to confirm your reservation and your preferences. Although the Zoo sauvage publishes supplier or service provider lodging offers from popular companies, it does not impose restrictions on these suppliers or service providers in connection with the use and of the disclosure of the information concerning you without your permission. Consequently, we urge you to examine the practices in regards to the supplier or service provider confidentiality where you reserve products via the Zoo sauvage. Moreover, these suppliers or service providers can also communicate with you, if need be, to obtain additional information. The Zoo sauvage does not transmit any personal information about a user, unless it serves only to answer a specific request of the user or is not intended for a specific means for which they gave consent. Additionally, the confidentiality of electronically transmitted information is ensured by the highest security measurements.

Please note that the Zoo sauvage reserves the right to communicate your personal information with third parties without your consent, in the following cases :

  • If the Zoo sauvage estimates, in good faith, that such a disclosure is necessary to identify, contact for a legal action or bring legal proceedings against a person who could block or violate (intentionally or not) the rights of the Zoo sauvage, their property or the rights and property of the other users;
  • If the Zoo sauvage is required to obey a mandate or court order in regards to a committed infringement or one about to be committed; or
  • If the Zoo sauvage estimates, in good faith, that the law requires such a disclosure, including the exchange of personal information with other companies and organizations, with an aim in preventing fraud on the whole in order to conform to legal or lawful regulations.

WHEN YOU PROVIDE IDENTIFIABLE PERSONAL INFORMATION TO THE ZOO SAUVAGE FOR THE USE OF SERVICES OFFERED ON THIS WEBSITE, YOU GRANT (I) TO THE GATHERING OF THIS INFORMATION BY THE ZOO SAUVAGE, (II) THE DISCLOSURE OF THIS INFORMATION TO SUPPLIERS, SERVICE PROVIDERS AND BUSINESS PARTNERS OF THE ZOO SAUVAGE FOR THE SPECIFIC CRITERIA ABOVE, AND (III) TO THE CONSERVATION OF THIS INFORMATION BY THE ZOO SAUVAGE FOR USE DURING SUBSEQUENT REQUESTS.

5. Security Measures

We want that the visitors of our site sufficiently rely on us to use the Zoo sauvage in order to plan and reserve their trips. Thus, we commit ourselves to protect the information which we collect. The Zoo sauvage implemented a security program to protect information which is stored in its systems against unauthorized access.

Our systems are configured with data encoding or jamming as well as technologies and firewalls in conformity with industry standards. When you send personal information to the Zoo sauvage by Internet, your data are protected thanks to secure socket layer technology (SSL protocol) to ensure a fully secure transmission. Although efforts are made by the Zoo sauvage to make sure that a third party will not consult nor will not obtain personal information concerning you via their website, complete confidentiality and security are not to date guaranteed on the Internet. Communications via the Internet are prone to interception, loss or alteration.

YOU RECOGNIZE THAT THE ZOO SAUVAGE CANNOT BE HELD RESPONSIBLE FOR THE DAMAGE RESULTING FROM THE TRANSMISSION OF CONFIDENTIAL OR PERSONAL INFORMATION VIA THE INTERNET AND THAT SUCH COMMUNICATIONS ARE DONE AT YOUR OWN RISK. 

The protection measures of your personal information undertaken by the Zoo sauvage also extend to the use of your information internally. The totality of your personal information is kept on our secure servers, located in Québec, and only the authorized personnel of the Zoo sauvage can access it. Moreover, the servers where we store your personal information are kept in a protected place.

The Zoo sauvage preserves your personal information for only the period which they are necessary for good data or prescribed by law. The Zoo sauvage established deletion measures for personal information, which is not necessary any more, or obsolete.

6. Technical Information

The Zoo sauvage collects certain technical information starting from your computer each time you request access to a page during a visit on the Zoo sauvage website. This information is collected from the web browser of your computer in order to make your visit to our site more pleasant and can include your IP address, the type of web browser and operating system (e.g.: Netscape Navigator or Internet Explorer) that you use, your screen resolution and the website you came from. To know more about the technical information, please consult the following link: http://www.google.com/help/privacy_fusionph.html

7. Links to other sites

There are several zones on the Zoo sauvage website which can take you to other websites which are not operated under the present policy. When you click to return to these websites, the present policy does not apply any more. We advise you to examine the declarations and practices regarding the confidentiality of the relative information on the third party websites to understand their procedures for the collection, use and disclosure of your information. The hyperlinks are offered only for the convenience of the users. In no way, does the Zoo sauvage control, endorse or guarantee the websites accessible from this portal, and the Zoo sauvage cannot be held responsible for the contents or the practices of these sites, in particular with regard to the protection of personal information and personal privacy.

8. Modifications to the Present Policy

The present policy was produced by the Zoo sauvage and was published on the Zoo sauvage website on March 1st, 2009. The Zoo sauvage reserves the right to modify the present policy in the event of any change in the technological or legal environment or quite simply because of any modification of this website, at any time at the sole discretion and without opinion or notice. If important changes are made to the present policy or in a way which the Zoo sauvage will use your identifiable personal information, the Zoo sauvage will clearly post these changes before their application.

WHILE CONTINUING TO CONSULT THIS SITE AFTER THE PUBLICATION OF AN UPDATE, YOU AGREE THAT WE USE YOUR PERSONAL INFORMATION IN ACCORDANCE WITH THE AMENDED POLICY. 

9. Access to Your Personal Information

The user can ask to know, change or cancel the personal information held on they in the Zoo sauvage files. For all inquires, comments or complaints on this subject, you must contact info@zoosauvage.org and provide information to identify yourself. You can also do it in writing to the following address:

Center Conservation of Boreal Biodiversity (CCBB) Inc. (Zoo sauvage of St-Félicien)

2230 boulevard du Jardin
Saint-Félicien (Quebec)
G8K 2P8